Status: Tags: Links: Parts of a Business
Business Customer Service
Principles
- Should actually resolve customer problems
- Use complaints as criticism to futher improve your business
- Keep track of complaints for evaluation
Types of Complaints
Change
- People will always complain about change, but too much signifies something
Expectation
- Exposes operational issues, marketing misinformation, and/or product problems
Void
- When we don’t have what a customer wants
- Exposes unmet needs
Fraud
- Intentional attempts to screw over the business
- Prioritize the problems that give the most value, as you can’t solve all problems
Practices
References: